These Terms & Conditions govern your access to and use of the services, website, patient portal, and mobile applications of Aabind Hospital. By creating an account, booking services, or using any digital services offered by Aabind Hospital, you agree to be bound by these Terms.
These Terms & Conditions govern your access to and use of the Aabind Hospital platform, including our website, patient portal, iOS application, Android application, and related healthcare services.
By creating an account, accessing our services, or using our digital platforms, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Providing access to hospital services, consultations, diagnostics, and patient care.
Use our services lawfully, responsibly, and in good faith.
Governed by the laws of the Republic of India.
Effective Date: 22 April 2026
Governing Jurisdiction: India
To use Aabind Hospital’s digital services, you must:
Schedule consultations with doctors, specialists, and healthcare professionals associated with Aabind Hospital.
Participate in secure video and audio consultations with qualified healthcare providers.
Book laboratory tests, imaging services, home sample collection, and access digital reports.
Order medicines and healthcare products through the hospital’s pharmacy services.
Book qualified nurses, physiotherapists, caregivers, and other home healthcare professionals.
Securely access, manage, and share your health records through ABDM-compliant infrastructure.
Request consultations and specialist medical opinions where available.
Aabind Hospital provides healthcare services through qualified medical professionals. Medical advice, diagnosis, and treatment decisions are solely the responsibility of the attending healthcare provider.
You are responsible for maintaining the confidentiality of your account credentials and all activities conducted through your account.
You agree to:
Family members may be added under approved Family Account features. You are responsible for ensuring all submitted information is accurate and authorized.
For account security concerns, contact: support@aabindhospital.com
You agree to:
Violations may result in account suspension, service restrictions, cancellation of bookings, or referral to appropriate authorities.
In case of a medical emergency, immediately call emergency services or visit the nearest emergency department. Aabind Hospital’s digital platforms are not emergency response services.
Aabind Hospital is not responsible for delays, rescheduling, or cancellations caused by unforeseen circumstances or provider availability.
| Service | Refund Terms |
|---|---|
| Doctor Consultations | Full refund for cancellations made at least 2 hours before the appointment. 50% refund for cancellations made within 2 hours. No refund for missed appointments. |
| Lab Services | Full refund if sample collection or testing has not commenced. |
| Pharmacy Orders | Subject to applicable pharmacy return and delivery policies. |
| Hospital-Initiated Cancellations | Full refund processed within 5–7 business days. |
| Payment Method | Refund Timeline |
|---|---|
| Debit/Credit Cards | 5–7 business days |
| UPI Payments | 2–3 business days |
| Hospital Wallet Credits (if applicable) | Immediate |
All intellectual property associated with Aabind Hospital, including:
remain the exclusive property of Aabind Hospital and are protected by applicable intellectual property laws.
Users receive a limited, non-transferable, non-exclusive license to use hospital services for personal healthcare purposes.
Unauthorized reproduction, distribution, modification, or commercial use is prohibited.
To the maximum extent permitted by law:
Nothing in these Terms excludes liability arising from fraud, gross negligence, or any liability that cannot legally be excluded under Indian law.
We may suspend or terminate access where users:
You may close your account through Account Settings or by contacting support.
Any outstanding payments or obligations must be settled prior to account closure.
These Terms shall be governed by:
Please contact us first regarding any dispute: support@aabindhospital.com
We aim to respond within 10 business days.
Where possible, parties agree to attempt mediation before formal legal proceedings.
The courts having jurisdiction over the location of Aabind Hospital shall have exclusive jurisdiction over disputes arising from these Terms.
Aabind Hospital – Legal & Compliance
Aabind Hospital, Pollachi Road, Kollengode, Kerala 678506
For legal, privacy, compliance, or service-related questions, please contact us using the above details.
