This Cancellation & Refund Policy outlines the terms under which patients may cancel appointments, request refunds, or modify scheduled services at Aabind Hospital. We aim to provide flexibility while ensuring fairness to both patients and healthcare providers.

This Cancellation & Refund Policy outlines the terms under which patients may cancel appointments, request refunds, or modify scheduled healthcare services offered by Aabind Hospital. Our goal is to provide a transparent, fair, and patient-friendly process while ensuring efficient management of healthcare resources.

Flexible Cancellation

Cancel appointments easily before the scheduled service time.

Transparent Refunds

Clear refund policies with no hidden charges.

Easy Rescheduling

Modify bookings based on doctor and service availability.

Effective Date: 22 April 2026

Last Updated: 22 April 2026

1. Patient-Initiated Cancellation

Patients may cancel an appointment, consultation, diagnostic booking, or healthcare service before the scheduled start time through:

  • The Aabind Hospital website or patient portal
  • Mobile application (if applicable)
  • Hospital reception or appointment desk
  • Customer support channels

Cancellation requests are subject to the timeframes outlined below.

2. Cancellation Timeframes

Time of Cancellation Policy
24 hours or more before scheduled service Full cancellation allowed with no charges
Less than 24 hours before scheduled service Cancellation fee may apply
After service commencement or No-Show No cancellation or refund permitted

Aabind Hospital reserves the right to determine applicable cancellation fees based on the type of service booked.

3. How to Cancel a Booking


Online Cancellation

  • Log in to your patient account.
  • Navigate to My Appointments or My Bookings.
  • Select the appointment or service.
  • Click Cancel Booking and follow the instructions.

Offline Cancellation

Patients may also contact the hospital directly for cancellation assistance.

4. Hospital-Initiated Cancellation

In rare circumstances, appointments or services may need to be cancelled due to:

  • Doctor unavailability
  • Medical emergencies
  • Equipment maintenance or technical issues
  • Natural disasters or unforeseen events
  • Operational or administrative constraints

When such cancellations occur, patients will be informed promptly and offered:

  • A full refund, or
  • An alternative appointment date and time

5. Modification & Rescheduling Policy

Patients may request changes to existing bookings subject to:

Rescheduling requests made after the permitted period may not be accommodated.

Aabind Hospital reserves the right to decline rescheduling requests where operational limitations exist.

6. Refund Policy


Eligibility for Refunds


1. Full Refund

  • The appointment is cancelled within the eligible cancellation period.
  • Aabind Hospital cancels the service.
  • Payment was processed incorrectly due to a technical issue.

2. Partial Refund

  • A cancellation occurs outside the standard cancellation window.
  • Administrative or service-related charges have already been incurred.

3. No Refund

Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

Actual credit timelines may vary depending on:

  • Banking institution
  • Payment gateway provider
  • Credit card issuer
  • UPI service provider

Refund Method

Refunds will be credited to the original payment method used during booking, including:

  • Credit Cards
  • Debit Cards
  • UPI Payments
  • Net Banking
  • Hospital Wallet or Credit Balance (where applicable)

Refund Issues

If you experience delays or issues with a refund, please contact our support team and provide:

Our team will investigate and respond as quickly as possible.

7. Contact Us

Need Assistance?

Support Email

admin@aabindhospital.com

General Enquiries

admin@aabindhospital.com

Phone Numbers

04923 262661
04923 262662

Hospital Address

Aabind Hospital, Pollachi Road, Kollengode, Kerala 678506

For any cancellation, refund, rescheduling, or billing-related concerns, please contact our support team. We are committed to resolving all requests promptly and fairly.

Locate Us
Call Us