These terms govern all pharmacy orders, medicine deliveries, and healthcare product shipments facilitated through Aabind Hospital Pharmacy Services and its authorized pharmacy partners.
These Terms govern all pharmacy orders, prescription medicine deliveries, healthcare product shipments, and related logistics services provided through Aabind Hospital and its authorized pharmacy network.
Available within 2 hours in select service locations.
Temperature-controlled storage and tamper-evident packaging where required.
Real-time order tracking through the hospital portal, mobile application, SMS, or phone support.
Effective Date: 22 April 2026
Applicable To: All Aabind Hospital Pharmacy & Healthcare Product Orders
Delivery services are available in selected cities, towns, and serviceable pin codes.
| Delivery Type | Estimated Delivery Time | Availability |
|---|---|---|
| Express Delivery | Within 2 Hours | Select Areas |
| Standard Delivery | 2–24 Hours | Most Service Areas |
| Scheduled Delivery | Selected Date & Time | Subject to Availability |
| Cold-Chain Products | 2–8 Hours (Insulated Packaging) | Limited Areas |
Delivery timelines are estimates and not guaranteed. Delays may occur due to:
Patients will be informed promptly of any significant delays.
Orders are considered confirmed only after successful payment authorization and verification.
Orders containing prescription medicines regulated under applicable laws require a valid prescription issued by a registered medical practitioner.
Orders that fail verification will be cancelled and refunded where applicable.
If a prescribed medicine is unavailable:
Orders may be modified or cancelled before dispatch confirmation. Once dispatched, modifications are generally not possible.
| Condition | Delivery Charge |
|---|---|
| Orders Above ₹499 | Free Delivery |
| Orders Below ₹499 (Standard Delivery) | ₹29 – ₹49 |
| Express Delivery (Within 2 Hours) | ₹49 – ₹99 |
| Cold-Chain / Specialized Products | Displayed at Checkout |
| Remote or Low-Coverage Areas | Displayed at Checkout |
Applicable charges are displayed before payment confirmation.
Patients may track pharmacy orders through:
If an order is marked as delivered but has not been received, please contact support immediately.
admin@aabindhospital.com
+91 963 337 0456
Photographic evidence should be submitted within 48 hours of delivery.
| Refund Method | Processing Time |
|---|---|
| Hospital Wallet Credit (if applicable) | Within 24 Hours |
| UPI / Net Banking | 2–3 Business Days |
| Debit / Credit Card | 5–7 Business Days |
| EMI / Financing Services | Subject to Partner Policies |
An order may be classified as a failed delivery when:
Our delivery partner may attempt redelivery once before returning the order to the pharmacy.
Additional delivery charges may apply for reattempted deliveries.
Prescription medicines require a valid prescription from a registered medical practitioner.
Aabind Hospital complies with:
Forged, altered, expired, or invalid prescriptions may result in:
Where available, Aabind Hospital may offer recurring medication or refill reminder services for chronic-care patients. Participation remains voluntary and can be cancelled at any time.
Aabind Hospital facilitates pharmacy services and medicine delivery through authorized pharmacies and delivery partners.
The dispensing pharmacy is responsible for:
Patients are responsible for:
Aabind Hospital shall not be liable for delays or delivery failures caused by events beyond reasonable control, including:
Aabind Hospital Pharmacy & Delivery Support
Aabind Hospital, Pollachi Road, Kollengode, Kerala 678506
For questions regarding pharmacy orders, medicine delivery, shipping charges, tracking, returns, or refunds, please contact our support team.
